Customer Success Manager
Pubblicato il 25-08-2026 - VusionGroup in Vimercate
**We build. We create impact.** Full-time permanent position based in Torri Bianche 1, Torre Sequoia, Vimercate, Milan, Italy, with 2 remote working days per week. As part of the Customer Success team, you’ll be responsible for the **end-to-end client relationship** in the Italian market - starting **from the deployment phase through to onboarding, service delivery, retention, and commercial development**. You will manage a portfolio of key retail clients using our **IoT solutions (in-store electronic labels, cameras)** and **SaaS platform (Cloud)**. This includes 3 strategic accounts, where a high level of engagement and trust is required. Your missions will include: - Build and maintain **strong, trust-based relationships** with your clients through regular touchpoints and in-depth understanding of their business needs from deployment to renewal.
- Lead **onboarding** and early adoption: structure first use cases, train client teams, and ensure the solution goes live smoothly.
- ** Drive client satisfaction and retention** by ensuring the solutions delivered meet expected business outcomes.
- Monitor **service performance** and ensure contractual commitments (SLAs, support, maintenance) are met, in collaboration with internal teams.
- Coordinate internal and external stakeholders (support, project managers, product, sales, experts)
- Identify and qualify **expansion opportunities**: Cloud migration, new store coverage, feature adoption.
- Collaborate with Key Account Managers (KAMs) on **upsell and renewal** opportunities,
and progressively take part in renewal strategy and execution. **Qualifications**:
**Qualifications we’re looking for.**
- ** 3 to 6 years of experience** in B2B account management roles (Customer Success Manager or similar).
- ** Fluent/native Italian is mandatory** - daily client interactions are in Italian.
- ** Fluent English**-**the manager and the hiring team don't speak italian
- Strong interpersonal skills, **client-first mindset**, and the desire to build meaningful, long-lasting relationships.
- ** Proactive and commercially aware**, with an interest in technology and a consultative approach.
- Previous experience in **retail** or with **connected hardware / IoT solutions** is a strong plus. **Additional Information**:
**We innovate. We help communities thrive.** VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers. The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together. **We feel supported. You will too.** VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
**Pay**: Competitive pay, shareholder equity and benefits**Schedule**: A flexible, hybrid work schedule**Career Growth**: E-learning opportunities and workshops, and global mobility potential LI-HYBRID **Not the right opportunity for you?