Consultant Information Technology
Pubblicato il 25-08-2026 - World Food Programme in Italia
DEADLINE FOR APPLICATIONS
29 August 2026-23:59-GMT+01:00 Central European Time (Rome)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
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WHY JOIN WFP?
- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
JOB TITLE: Field Project Coordinator TYPE OF CONTRACT: Consultant (Level I)
UNIT/DIVISION: TECM
DUTY STATION (City, Country): Remote
DURATION: 31.12.2026
BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
Under the general supervision of the Chief TECM and the Head of IT Support Services with the direct supervision and technical guidance of the Service Management Tools team lead, the incumbent will be responsible for liaising with COs and RBs EasyVista focal points to capture and analyze EasyVista requirements, as well as ensuring that the new features respond to the delivery strategy and test that the system functionalities support effectively both IT and Digital Assistance Services operations in the field. The incumbent will also facilitate collaboration between HQ Project teams and the stakeholders in the field by building and leveraging the EasyVista global network in order to strengthen the GSMT focal points' presence in the field and related coordination
ACCOUNTABILITIES/RESPONSIBILITIES
- Contribute to build an effective communication strategy by producing communication material according to TEC's communication strategy and by actively maintain a professional network across
Country Offices and Regional Bureaus to engage WFP staff from different operational (IT, DAS, and other business functions) and geographical areas for the implementation of the Tool
- Capture and analyse business operational requirements from Country Offices and Regional Bureaus and collaborate with project stakeholders in leveraging the GSMT to streamline processes for operational needs;
- Engage and coordinate the implementation activities for the adoption of the tool by new business units;
- Identify and flag issues needing resolution to the relevant technical focal points;
- Pull out and analyse tickets data to identify trends in the demand of services;
- Engage with service designers and act as a bridge between HQ and COs/RBs to define the model for the collection of field requirements and the process for IT services validation and testing of the solution;
- Contribute to the implementation of the ServiceNow ITSM module by ensuring timely completion of assigned tasks, appropriate escalation and proper maintenance of project documentation
- Manage and coordinate demand intake related to ServiceNow ITSM, including new features,
improvements, and service requests.
- Contribute in activities related to knowledge transfer and knowledge management, including providing necessary support to, and engaging in, global TEC’s Knowledge Management activities &
projects;
- Coordinating Product Management activities for the Global Service Management tool EasyVista
- Follow and coordinate all activities related to the product’s adoption, including guiding material for end-users, communication around the project, coordination of activities for the Product management team.
- Update and maintain knowledge bases of the product, solutions and processes managed by the product support and adoption team, taking part to initiatives related to KM in the branch and in the division, while contributing to the KM action plan supported by TEC.
- Collaborate with cross-functional teams and liaise with implementation partners to address the business needs in alignment with the latest and improved service management practices.
- Prepare and update documentation, reports and presentations.
- Other duties as required, including field missions.
DELIVERABLES AT THE END OF THE CONTRACT:
- Keep track of GSMT project activities, by developing a project plan to monitor progresses;
- Contribute to the global standardization of the tool in line with best practices and governance frameworks;
- Liaise with WFP business units and country office and regional bureau stakeholders for the implementation of the tool;
- Leverage the tool functionalities and improve governance to support field operations;
- Create and maintain comprehensive project documentation and support stakeholders in keeping up to date project report.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education: University Degree in Economics, International Relations, Business Administration or
Computer Science.
Experience: • 4+ years of experience in operations or similar environments collaborating with business users, preferably in large international organizations’
- Understanding of IT concepts.
Knowledge
& Skills:
- Good communication and interpersonal skills;
- Experience in data visualization techniques and tools;
- Good organizational skills and high level of attention to detail;
- Business & IT strategy experience;
- Basic knowledge of IT including experience of using Microsoft Windows, Office
Applications and Databases;
- Experience across Best Practice Methodologies such as ITIL would be an asset;
- Must be able to work in a diverse team, is collaborative with a good customer service focus and able to execute tasks in a high-pressure environment is crucial
Languages: Fluency in oral and written English is essential. Intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese
(one of WFP’s working languages) is desirable
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: (email hidden)
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
- All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
- We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
- If you experience technical issues while submitting your application, you may contact us at (email hidden). Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
- At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.