After Sales Service Employee

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**Position**: - **Bulgari Italia**, within its prestigious flagship store in Roma, Via Condotti, is seeking an After Sales Service Employee.
- Reporting to the After Sales Service Manager, the After Sales Service Employee will ensure seamless Care Services and a positive client experience through proactive communication and efficient administration, managing the full repair cycle: from receiving items and recording client/product information to coordinating with service centers, updating clients, and managing logistics.
- **Job responsibilities**: - **Accountabilities**
- _Oversee Repair & Service Process _- Take in charge items to repair, keying in and managing all client and product data, filling in the appropriate Service form in CRM system.
- Manage the entire estimate process, providing prompt updates to clients.
- Check the repair status, contacting service centers and clients for any updates (item repair status, item delivery to store, etc.)- _Ensure Timely & Efficient Care Service Management _- Monitor and coordinate deadlines for care services to clients to ensure timely contact.
- Perform all administrative activities to ship items to the Regional Care Service Center.- _Manage Billing & Spare Parts Inventory _- Be responsible for invoice processing.Coordinate the inventory of spare parts. **Profile**:



- **Qualifications / Professional Capabilities**- 4-5 years’ experience in After Sales Service/ Care processes and systems
- Data management proficiency
- Quality management understanding
- Tech savvy
- English fluency- **Personal Competencies**- Client-centric
- Impact driven
- Priority Management
- Organized and efficient
- Adaptability
- Attention to detail
- Able to work in a fast-paced environmentCollaboration, being able to work in team- **_BVLGARI _**
**MAISON**: - Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back - to nature and to the community. In 2024 the Maison announced the creation of _Fondazione Bvlgari _, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7j1lj3