Zendesk architect
Pubblicato il 25-08-2026 - Qonto in Turbigo
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75. Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; it's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work. Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
Job Overview Join us as a Zendesk Administrator and play a key role in scaling and optimizing Qonto's Zendesk ecosystem. You will work closely with Marie and Karim, our Head of Operations Enablement and Ops Tool Manager, and join a team of around 20 people whose mission is to make operations scalable, efficient, and seamless for both internal teams and customers. Responsibilities Strengthen governance and administration of our Zendesk environment by improving access management, configuration standards, and operational best practices. Optimize and scale Zendesk architecture across workflows, automations, triggers, ticket routing, SLAs, and multi-team processes to support Qonto's continued growth. Partner with cross-functional stakeholders across Customer Care, Onboarding, Operations Engineering, Product, and Tech to deliver scalable and efficient support solutions. Help to deploy and implement all the