Forward Deployed Engineer - Public Sector, Nonprofit & Education
Pubblicato il 25-08-2026 - Salesforce in Roma
Job Category Sales Job Details **About Salesforce** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **About the Role**:
**Production experience required. Builder mindset non-negotiable.** Salesforce is hiring Forward Deployed Engineers — experienced **Technical Builders**who design, build, and deploy agentic AI solutions directly inside enterprise customer environments. You'll work as part of a delivery team, partnering closely with a Deployment Strategist ( **Strategic Builder**: - a customer-facing advisor who shapes AI strategy and drives adoption) to co-build solutions that go live in production environments from day one. Engagements range from a single large strategic customer to multiple accounts simultaneously. The common thread is real code, real environments, and measurable business impact. This work spans configuration, customization, and full-stack deployment — shipping solutions customers depend on. **The Builder Experience**: - **AI-Powered Development**:Ship real customer solutions, supported by best-in-class AI tools — Cursor, Claude, and Salesforce coding products like Vibes — embedded into your day-to-day workflow.
- **Collaborative Delivery**:You'll work alongside Senior Forward Deployed Engineers and a Deployment Strategist.
You'll own real components, agevolazioni from structured mentorship from people who've shipped agentic systems at scale, and have a clear path to leading complex deliveries yourself.
- **Frontier Access**:Our agentic AI platform is evolving in real time. You'll work on capabilities most engineers won't touch for months — spanning Agentforce, data, platform, and headless architectures and your field insight will feed directly to the product teams building them.
- **Continuous Innovation**:You'll be expected to stay at the forefront, experimenting with emerging AI tools, models, and frameworks, and sharing what you learn with your team and customers. **What You'll Actually Be Building**: - Develop AI agents and experiences that take real actions for real organizations. Our solutions are in production at some of the largest enterprises on the planet. The work matters because the customers depend on it.
- Design agent intelligence: prompts, reasoning, tool calls, and integration with customer systems, leveraging our Agentic AI platform and current LLM techniques.
- Own technical components end-to-end: from architecture choice to deployed, validated, and observable in production.
- Build and integrate data pipelines on Salesforce Data 360, Snowflake, Databricks, and customer data platforms. Model the data, ship the pipeline, validate the output
- Build and maintain agent performance dashboards and customer KPI reporting to track deployment health and business outcomes.
- Contribute to proofs-of-concept and MVPs that move from sketch to deployable in days, not months.
- Co-build alongside customers and partners, sharing best practices and enablement as you go. Leaving teams more capable after each engagement than before.
- Surface platform gaps, edge cases, and field insights to senior Engineers and the product team. Your real-world experience is the product feedback loop.
- Partner with the Deployment Strategist in your pod to translate customer business challenges into agentic solutions that actually ship. **You're Our Forward Deployed Engineer If**: - You **have a**degree in Computer Science**or a related field**
- You have 3+ years (6-10 years for Senior levels) of software engineering or technical delivery experience, with at least one production system you'd be proud to walk us through - ideally in an AI tech stack, full-stack development, or working with frontier models
- You have prior customer-facing technical delivery experience (consulting, professional services, or forward deployed engineering) — this is a requirement, not a nice-to-have.
- Proven experience managing and delivering customer-facing projects **within Public Sector, Higher Education, or Nonprofit environments**
- You're fluent in at least one of Python, JavaScript/TypeScript, Java, or Apex — and willing to add to that list as the work demands.
- You've been hands-on with LLMs and prompt engineering. You can explain why a prompt failed and what you'd change.
- You understand data modeling, APIs, and integration patterns deeply enough to design them, not just consume them.
- You can hold your own in a room with sales teams and customer a