Engineer II, Global Product Support
Pubblicato il 25-08-2026 - Experteer Italy in Italia
In this role, you will ensure top-system performance and customer satisfaction for SiC CVD products, supporting both development and field service. You'll analyze performance data, implement improvements, and drive safe, reliable operation across global sites. You work closely with multi-functional teams to resolve issues and share best practices, shaping ASM's service excellence and advanced deposition capabilities. This position offers exposure to cutting-edge semiconductor processes and international travel.Oversee overall system performance of SiC CVD products at customer sites to achieve high satisfactionDiagnose and resolve customer issues, identifying containment and implementing long-term solutionsImprove IQ performance of released products and report performance dataCollect, analyze, and report system performance to define improvement plansSupport SiC CVD hardware development (new development and CIP projects)Lead ASM SOPs and protocols, guiding co-workersMaintain and enhance service procedures, checklists,
and best-known methodsCollaborate with multiple ASM resources across departments in a fast-paced environmentProvide fast, high-quality solutions to field/customers and document best practicesExplain complex technical issues clearly to peers, management, and customersTravel domestically and internationally as required (30-40%)Ensure safety-first mentality in all tasks5 years of experience in the semiconductor industry including deposition (EPI, ALD, PEALD, SiC/SiCVD)Bachelor's degree in a technical field (e.g., Mechanical, Electrical, Chemical Engineering)Strong HW/SW and equipment system knowledge (including process)Proficient troubleshooting methodologies and problem diagnosisSolid knowledge of vacuum techniques, robot controllers, PLCs, valves, and SPCStrong computer skills and familiarity with MS Office, OneComm, SharePoint, SAPNative Italian and fluent English (spoken and written)Experience with ASM tool sets preferredAbility to travel domestically a