Sales Account Manager
Pubblicato il 25-08-2026 - EPTA GROUP in Italia
Our community of Fresh Thinkers is continuously expanding, and our teams are always eager to welcome new talents with different backgrounds. We are looking for an After Sales Account Manager for the Center of Italy. Key Responsibilities Manage the relationships with the customers, dealing for contracts and managing main claims. Monitor the Customer Satisfaction in order to propose the actions aimed to increase it. Monitor the business KPIs and quality services KPIs in order to propose the actions to increase them. Monitor specific SLA as required by the customers. Collect customer needs, identify and submit requirements for new business opportunities (e.g.: tools, resources) to AS Dep. in collaboration with new equipment Department. Implement the strategy defined by Country After Sales Account Manager. Ensure the improvement of credit management, in collaboration with Credit Collection Department. Requirements Professional experience in the role or similar of at least 4 years. Management experience: preferably in multinational context, with similar dimensions,
managing similar activities. Languages: English and second Language. Highest Education Level: Engineering Degree. That's why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way. Join Epta, where you'll experience a great blend of new technologies and a modern workplace culture. We take development opportunities seriously Take part in a variety of training through our Learning Management System (LMS) Catalogues. Epta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment. Balance work and personal life perfectly with our flexible working hours. Join our volunteering activities and help make the world a better place. Our story We at the Epta Group are a dynamic and growing international company, delivering cutting‐edge commercial refrigeration solutions that impact everyday life—from ensuring fre