Director of butlers
Pubblicato il 25-08-2026 - Smyth in Italia
Head of Operations - Smyth & Co Luxury Hospitality Consulting Director of Butlers for beautiful Caribbean resort - relocation opportunituy
Position Title: Director of Butlers
Salary: Highly competitive, plus accommodation and travel
Rooms Division / Guest Experience
Reports to: Resort Manager / General Manager
Team Size: 35 Butlers (large European-style operation)
Environment: True luxury resort setting over 100 acres , servicing villas, suites, and residences
We are seeking a top-tier Director of Butlers to lead and elevate a large-scale, European-style butler operation within a true luxury resort environment. This is a hands‐on, highly visible leadership role requiring deep luxury service DNA, outstanding emotional intelligence, and the authority to reset, standardise, and elevate service at scale .
The successful candidate will set uncompromising standards for anticipatory service, presence, grooming, posture, language, and consistency , ensuring the butler experience aligns with Forbes / LQA / Michelin‐level expectations .
Lead the butler operation end‐to‐end across villas,
suites and residences, ensuring flawless consistency and delivery.
Elevate and enforce standards: grooming, posture, language, etiquette, arrival/departure rituals, in‐room service sequences, and anticipatory service.
Maintain high guest visibility : present in the operation, leading by example, not desk‐bound.
Coach and develop the team through daily floor presence, observation, feedback and structured training.
Establish clear SOPs and service playbooks in line with ultra‐luxury benchmarks (Forbes, LQA and equivalent).
Partner closely with Resort Leadership and Heads of Department to ensure seamless cross‐functional delivery.
Manage performance, scheduling, succession planning, and talent development across a large, mixed‐tenure team.
Ensure exceptional guest handling for UHNW and American luxury guests , with calm authority and discretion.
Maintain service recovery excellence and proactive