Guest Relation Agent- Anantara Convento di Amalfi Grand Hotel
Pubblicato il 26-08-2026 - MINOR Hotels in Italia
Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.
You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.
You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.
What will be your mission?
As Guest Relation Agent, your role will be to ensure that our guests are 100% satisfied with their experience while in our hotel.
What will you do?
The Guest Relation Agent will be responsible for delivering an exceptional and personalized experience to guests, ensuring a warm welcome, effective communication, and flawless assistance throughout their stay. This role serves as the primary point of contact for guests in a luxury setting, anticipating their needs and resolving any issues to ensure maximum satisfaction.
The key responsibilities for this position are:
• Welcome guests upon arrival, ensuring they feel valued and comfortable.
• Manage check-ins and check-outs with courtesy, accuracy, and efficiency.
• Provide detailed information about hotel services, local activities, and attractions.
• Listen to and anticipate guest needs, delivering tailored solutions promptly.
• Coordinate with other departments (Housekeeping, F&B;, Spa, etc.) to ensure all guest requests are fulfilled.
• Handle complaints professionally, offering quick and effective resolutions.
• Ensure every guest receives personalized service, recognizing VIPs and repeat visitors.
• Monitor guest feedback and contribute to the continuous improvement of services.
• Support the Front Office team during peak times as needed.
What are we looking for?
• Previous experience in a similar role, preferably in luxury hospitality.
• Excellent c