Customer Salesforce Senior Consultant
Pubblicato il 26-08-2026 - Kpmg Italy in Italia
KPMG Advisory offers consulting services to companies to assist them in business model transformation, process improvement and digitisation, risk analysis and management, and support in extraordinary finance transactions.
Our experienced professionals develop unique frameworks and strategies that enable a product-centric company to become Customer-centric and data driven. You will harness the power of strategic and innovative frameworks to lead customer-centric business transformation programs as well as the power of data & analytics to map, design and improve the customer lifecycle management, defining the evolution of the client’s organizational and technological structure to meet the evolving scenario.
Specifically, when you join the Customer Salesforce Team in Milan, you will have the opportunity to be part of the biggest revolution taking place by rethinking customer experience models from a digital perspective, including through the adoption of the latest AI solutions applied to CRM.
You will work closely with market-leading companies on innovation topics and support our clients throughout their digital transformation journey, with the opportunity to follow projects in their entirety, on an end-to-end basis: from process and requirements analysis, to solution design, through to development, testing and go-live.
Analysis, design, and implementation of innovative solutions based on the Salesforce suite, with a particular focus on Service Cloud (customer service management, case management, omnichannel), Sales Cloud (sales cycle management, pipeline, forecasting) and Experience Cloud (customer portals, communities and self-service)
Design and implementation of solutions based on Agentforce, Salesforce’s autonomous AI agent platform, for the automation of customer service, sales and operations processes, defining topics, actions and interaction logic between AI agents and the client’s business processes
Active participation across the entire project lifecycle (e2e