Head Of Reverse Processing
Pubblicato il 24-08-2026 - Jd.Com in Milano
ppJINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers.
Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.
/ppOur capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations.
Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.
/ph3Context of the Position /h3pAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market.
This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution.
/ppThis position is designed for an analytical, process-driven Reverse Logistics and Inventory expert.
The role demands a professional who can build an end-to-end e-commerce returns processing, grading, and liquidation framework from scratch, turning a traditional cost center into an optimized value-recovery stream.
/ph3The Mission Core Scope /h3ulliThe Mission: Build, lead, and optimize our dedicated Reverse Processing and Returns department in the Milan region, ensuring rapid item grading, maximum inventory recovery, and minimized liquidation loss.
/liliThe Scope:
You will take full operational ownership of the returns processing facility/zone—overseeing customer return intake, product quality grading, WMS inventory reintegration, refurbishment workflows, and local liquidation vendor management.
/li /ulh3Crucial Expectations Performance Targets /h3pTo provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: /pulliReverse Facility Commissioning: Successfully design and implement the physical layout, sorting rows, and technical grading workflows for e-commerce and bulky returns prior to site launch.
/liliCycle Time Resolution (SLA): Maintain aggressive targets for the time an item takes from arriving at the depot to being completely graded and updated in the system, ensuring customer refunds and restock timelines are minimized.
/liliYield and Recovery Optimization: Implement rigorous item grading matrices to accurately identify resellable stock, maximizing the percentage of items successfully returned to prime storage inventory.
/liliCompliance Discard Governance: Establish audited, cost-effective channels for electrical waste (RAEE), recycling,
or localized product liquidation in 100% compliance with Spanish environmental and business regulations.
/li /ulh3Position Requirements /h3ulliGreenfield Launch Expertise: You must have a verified background of successfully establishing, launching, or managing a high-volume reverse logistics department, returns processing center, or refurbishment hub (e.g., tier-1 e-commerce networks, electronics repair hubs, or major fashion 3PL operations).
/liliStrong Inventory System Mastery: Deep experience with complex Warehouse Management Systems (WMS), item tracking history, and inventory classification logic.
/liliLanguage Proficiency: Professional fluency in English and Italian is mandatory to govern local warehouse teams, manage local salvage partners, and deliver performance audits to global HQ.
Knowledge of Mandarin is a highly valued corporate asset.
/liliOperational Flexibility: High adaptability regarding operational timelines, volumes, and task shifting inherent to an expanding national infrastructure launch.
/li /ulh3Diversity Inclusion /h3pAt JD Logistics, we are committed to building an inclusive workplace where everyone can thrive.
/ppWe are proud to be an Equal Opportunity Employer.
Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.
/ppReady to Build the Future of Logistics?
/ppTake the next step in your career and join one of the world's fastest-growing logistics companies.
/p /p #J-*****-Ljbffr