26 ago - Parma
Sharp Brains Solutions
We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.
Work Mode: On-Site
Employment Type: B2B/ Freelance Contract
Location: Parma, Italy
Job Responsibilities:
Provide Level 1 desktop support for hardware, software, and network-related issues
Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
Install, configure, and maintain desktops, laptops, and peripheral devices
Support printers, scanners, and other end-user equipment
Handle password resets and basic Active Directory tasks
Configure email accounts and assist with VPN connectivity
Log, track, and update incidents in the ticketing system
Escalate complex technical issues to Level 2/Level 3 teams
Ensure timely resolution in line with SLA requirements
️ Required Skills & Experience:
1–3 years of experience in Desktop Support / IT Support
Strong knowledge of Windows 10/11 environment
Basic understanding of networking concepts (IP, DNS, DHCP)
Experience with Active Directory and user account management
Good troubleshooting and problem-solving skills
Strong communication and customer service skills
Ability to work independently in an on-site environment
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