Customer Service Specialist
Pubblicato il 26-08-2026 - VIT Incoming in Reggio Emilia
pbCustomer Service Specialist (Europe Travel Support) based in Parma /b /ppbr/ppbAbout Us /b /ppVIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences. /ppbPosition Overview /b /ppWe are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys. In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels. You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect. This position requires excellent communication skills, problem-solving abilities, and a passion for creating memorable travel experiences. /ppbr/ppbWork Schedule /b /pulliRotating 2-week schedule: /liliWednesday to Sunday for 2 weeks /liliMonday to Friday for 2 weeks /lili8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM /li /ulpbr/ppbKey Responsibilities /b /pulliServe as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms /liliRespond to and resolve client inquiries, concerns, and special requests during their travels /liliCoordinate with local suppliers, including hotels, transportation companies,
and activity providers to ensure smooth execution of itineraries /liliManage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiency /liliDocument all client interactions and maintain detailed records of issues and resolutions /liliProvide real-time updates to travelers regarding their itineraries, local conditions, or special events /liliCollaborate with the operations team to continuously improve our service delivery and client experience /liliCollect and analyze client feedback to identify areas for improvement /li /ulpbr/ppbQualifications /b /pulliPrevious experience in customer service, preferably in the travel or hospitality industry /liliExcellent verbal and written communication skills in English; additional European languages highly valued /liliStrong problem-solving abilities and resourcefulness in handling unexpected situations /liliExcellent organizational skills and ability to prioritize in high-pressure situations /liliGenuine passion for travel and commitment to exceptional service /li /ulpbr/ppbWhat We Offer /b /pulliPermanent employment contract (contratto di lavoro dipendente) /liliOpportunity to work with prestigious clients and premium travel experiences /liliProfessional growth within an established and respected travel company /liliCollaborative team environment with industry experts /li /ulpbr/ppNotes /pullibPosition is based at our headquarters - No remote or hybrid working options available /b /lilibThis is a full-time position. /b /li /ulpbr/ppQualified candidates passionate about delivering exceptional travel experiences are encouraged to apply with a resume and cover letter highlighting relevant experience and language skills. /p