Retail Support Specialist
Pubblicato il 26-08-2026 - DSI Systems in Romano di Lombardia
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At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands‑on, frontline support to AT&T; customers inside high‑traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast‑paced, high‑volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities
Customer Support
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- Provide professional, friendly, and solution‑focused support to AT&T; customers inside national retail locations.
- Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
- Troubleshoot wireless devices, network issues, and feature functionality.
- Operate effectively in high‑volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
Retail Partner Support
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- Act as the AT&T; subject‑matter expert for retail employees and third‑party labor partners.
- Serve as the primary AT&T; representative for these partners, leading in‑store support for retail escalations.
- Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best‑in‑class customer experience.
Work Environment & Schedule Expectations
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