Customer Service Specialist
Pubblicato il 26-08-2026 - Altro in Moncalieri
At ALS, we encourage you to dream big.When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.Role objectiveThe successful candidate will be responsible for managing customer relationships and coordinating requests relating to environmental testing services.
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The role will ensure effective interaction between customers, the laboratory, and the relevant internal departments, while guaranteeing service quality, compliance with agreed timelines, and an effective flow of information.Main responsibilities- Manage customer requests and provide information about environmental testing services.- Understand customer requirements and direct them to the appropriate internal departments.- Coordinate activities related to customer requests and assignments.- Monitor timelines, priorities, and the progress of activities.- Coordinate communication between customers, the laboratory,
and the other departments involved.- Provide customers with timely updates on the status of activities.- Manage any issues, specific requests, or critical situations, contributing to their resolution.- Identify potential delays and support the definition of appropriate solutions.- Maintain ongoing and professional relationships with customers.- Support the planning and organization of activities in line with agreed deadlines.Requirements- Experience in the environmental testing sector.- Previous experience in Customer Service, customer management, operational coordination, or project management; alternatively, experience gained within a laboratory environment.- Knowledge of laboratory processes and environmental testing services.- Good planning, coordination, and activity-monitoring skills.- Ability to manage priorities, deadlines, and different stakeholders.- Excellent communication and inte