Agent Customer Service Mil

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ja20w

TASK RESPONSIBILITIES: - Follow the given guidelines and processes for all customer issues within her/his responsibility to maintain consistent Customer Service
- Deliver customer service excellence by timely responses and follow up to all customer requests
- Overlooking best possible flight offers/reservations and exchange same with the customer to reach a maximum result
- Taking care of customer complaints and issues as per given guidelines
- Taking up customer issues internally with the local management and if required with relevant stakeholders (e.g., Sales, Operations, Compliance)
- Report internally challenges and issues in order to achieve improvement in the general customer experience
- Timely processing of all incoming booking requests and regular allotment bookings as per the internal processes
- Pro-actively follow up on booking changes and customer allocation booking updates to ensure most accurate bookings prior to fight departure and to avoid last minute shortfalls
- Handle customer allocation overbooking requests in conjunction with Route Management
- Analyse the customer allotment and booking performance (post flight)



in cooperation with the Sales Organization including the correct follow up for customer blocked space agreement ( BSA) and their cancellation conditions
- Ensures the correct utilization of the internal digital quote and booking channels (LEAP) as well as the Cargo Management System.
- Manage all required approvals for booking requests, i.e. compliance, shoring, ok-to-forward in close dialogue with the customer
- Promote Cargolux’s digital sales channels to increase the share of customer adoption ESSENTIAL REQUIREMENTS FOR THE POSITION:
General school leaving certificate of secondary education or equivalent Previous exposure in a cargo booking office environment is a necessity Operational knowledge Excellent level in written and spoken Italian and English Communicate effectively and assertively Excellent organizational skills Ability to meet tight deadlines and to adapt to a rapidly changing environment Results and target oriented People and team oriented and able to work independently Good numeracy and literacy skills Fully PC literate in word and excel WORKING CONDITIONS:
Position based in Truccazzano (Milan)
A Certificate of good conduct will be required

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ja20w