E-concierge - Season 2025
Pubblicato il 26-08-2026 - Mandarin Oriental Hotel Group in Lago di Como
Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. **Duties and responsibilities**: - Create special conversations with guests, which identify personal preferences in order to record them in each guest's profile history
- Be proactive and anticipate the complete requirements to make the experience a real success
- Organize all transportation requirements for hotel guests, having an in-depth knowledge of directions, travel time and costs of various transport options
- Share all important information to management and other departments’ colleagues related to guest’s experience or suppliers
- Be aware of all daily events in the Resort or other situations that might impact our guests’ stay
- Interact with the guests in person during their stay if necessary **Requirements**: - Two-years experience in the luxury hospitality or travel industry
- Full proficiency in English and Italian; an additional language is preferred
- Strong written and verbal communication skills
- Able to work well in a team environment
- Be professional and possess excellent presentation, organization and effective time-management skills
- Flexible schedules and working hours
- Available to work on weekends and holidays