Sales & Service Specialist - Boutique Roma

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jb03b

**GENERAL ROLE** The Sales & Service Specialist will enhance customer satisfaction, managing the After Sales and Client Services systems and initiatives and contributing to offering our clients a seamless experience in accordance with Hermes’ excellence. **MAIN RESPONSABILITIES**
- Be responsible for the After Sales day-to-day-duties and support the store with After Sales training and morning briefings;
- Partner with CX Manager and store staff to resolve client or product quality issues, manage complaints, special and personalized orders, reservation and wishes, remote sales, etc;
- Liaise with the stock team and cash desks and coordinate with the logistics department;
- Support all aspects of the uniform dispatch process, from initial data gathering through uniform delivery;
- Provide updates on a regular basis on all delegated tasks. Practicing timely follow up and anticipating department needs;
- Proactively anticipate department/client’s needs and suggest alternative solutions when appropriate to solve client issues;
- Be aware of the Company procedures and ensure compliance. **PROFILE**
- Bachelor’s degree preferably with a fashion/linguistic focus;




- 1-2 years’ experience in similar role and/or environment;
- Fluent in Italian and English. French or any other additional languages will be considered a plus;
- Proficiency in Microsoft Excel and PowerPoint;
- Strong reporting & organizational skills accuracy with a sense of priority for deadlines and attention to detail. Hermès engages positive and passionate people who own the following requirements: - Availability, flexibility and dynamism to function in a high-pace environment;
- Possess strong work ethic, positive attitude within the team and professionalism in services provided to the customer;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Analytical thinker and innovative problem-solver;
- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense. In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jb03b