Project Manager - Quality Cases & Warranty Issues

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jba50

**Description** **Job Purpose**:
The Project Manager will lead, and coordinate activities related to quality cases and warranty issues, ensuring timely resolution and continuous improvement. This role involves managing a small team dedicated to handling warranty-related matters across Italian and external markets, driving cross-functional collaboration, and ensuring customer satisfaction. **Key Responsibilities**: - ** Project Management**: - Plan, execute, and monitor projects related to warranty and quality case resolution.
- Define project scope, objectives, timelines, and deliverables.
- Coordinate with internal departments (e.g., Quality, R&D;, Customer Service, Production) and external stakeholders.
- ** Team Leadership**: - Lead and support a small team responsible for managing warranty claims and quality issues.
- Assign tasks, monitor performance, and foster a collaborative working environment.
- ** Warranty Case Handling**: - Oversee the end-to-end process of warranty issue management, from case opening to resolution.
- Ensure compliance with internal procedures and customer expectations.
- Analyze recurring issues and propose corrective/preventive actions.
- ** Quality Improvement**: - Identify trends and root causes of quality issues.




- Collaborate with Quality and Engineering teams to implement improvements.
- Report activities related to warranty and quality KPIs.
- ** Stakeholder Communication**: - Act as the main point of contact for warranty-related topics for Italian and international markets.
- Prepare and present reports to management and customers.
- Ensure transparent and timely communication across all levels. **Requirements**: - Proven experience in project management, preferably in quality or after-sales service.
- Strong understanding of warranty processes and quality case management.
- Excellent leadership and team coordination skills.
- Fluent in Italian and English; other languages are a plus.
- Strong analytical and problem-solving abilities.
- Proficiency in project management tools and SAP systems.
- Knowledge in site documents review and preparation (i.e POS) **Preferred Qualifications**: - Degree in Engineering, Management, or related field.
- Certification in Project Management (e.g., PMP, Prince2) safety (e.g., NEBOSH, IOSH) are a plus.
- Experience in international environments and cross-cultural teams.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jba50