Hospitality Operator
Pubblicato il 26-08-2026 - Costa Crociere in Città Metropolitana di Genova
READY TO DISCOVER AN OCEAN OF OPPORTUNITIES?
Embark on this journey with us and experience a world within a world.
**Who we are**:
Ahoy, global community! With 17000 professionals from +70 countries, we're a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.
**Hospitality Operator**:
YOUR LIFE ON BOARD
Wherever you’re from, here, you will find a multicultural team of passionate, positive, and collaborative people from over 70 countries, all ready to learn and support you.
It’s like a world within a world. In this global community, everyone belongs.
DEMONSTRATE YOUR PASSION
We welcome everyone in a space where you can reach your full potential.
You will be the main reference for information and requests of our Guests.
You will provide accurate and timely information about the cruise services.
You will handle complaints and requests from the Guest, in order to deliver an effective, courteous, and professional service.
GET THINGS RIGHT
You are responsible for all the onboard services and departmental procedures (such as luggage handling, lost & found).
You perform multiple tasks without compromising the quality of delivery (such as wake-up calls, public announcements, external calls).
You assist with embarkation and disembarkation operational tasks assigned to the department (such as personal ID or passports and landing cards collection) to guarantee company standards.
You use the necessary softwares to support all work activities (MS Office, SAPI, Oscar), in order to manage them in an effective and timely manner.
SAFETY FIRST
You take an active part in a work environment that support a successful safety culture.
You monitor Guest activities during excursions to ensure compliance.
WHAT MAKES YOU UNIQUE
You have previous experience of at least 6 months in similar positions in hotels (receptionist, customer service).
You possess a Secondary School Diploma.
You are enthusiastic, a good communicator and you find yourself at ease with public speaking.
As a citizen of the world, you are comfortable in communicating in English (at least B2 level) and familiar in other two European Languages (Italian, French, German) at B1/ B2 level.
Inclusion & Belonging
Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.
At Costa, inclusion fuels innovation and excellence and unites us in delivering unforgettable experiences to our guests and our people.
Additional info
**Contract type**: fixed-term, full-time
**Estimated time to cover the position**:months
**CV Format**: PDF, Word or Image format in English or Italian (max 1.5 MB)
**Further information**: visit our dedicated section Shipside FAQs - Costa Crociere Careers
Bring your ambitions to life. Join us and discover our ocean of possibilities!