Ocean Freight Ops/cs Specialist
Pubblicato il 26-08-2026 - Dhl in Fiumicino
**Job Purpose** Administer OFR Ops/CS processes and activities to deliver flow of goods and information across the customer’s global supply chain utilizing ocean transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies **Key Tasks**
- Under general/ limited supervision, support delivery of ocean freight forwarding processes and activities for internal and external customers
- Provide timely and effective administrative support such as gathering operational requirements, arranging customer visits, responding to tariff queries, etc.
- Perform administrative tasks such as research, data processing and validation, and documentation
- Assist in compiling requirements for freight control center, and details, information and instructions for operations team
- Share allocation and reservations of freight on planned line haul
- Assist in ascertaining freight rate on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines
- Answer queries, prepare information for customer visits and participate in customer visits to maintain close business relationship with existing clients and enhance customer retention
- Gather information and data for shipping tenders
- Record and share information, and handle day-to-day shipment documentation for freight forwarding
- Reconcile data and generate reports and updates for account performances to support other team members
- Follow and achieve compliance with established procedures and ensure proper usage of OFR Ops/CS processes and policies
- Resolve recurring issues faced during delivery as per defined processes, systems and methods
- Support team members with less experience in different/ difficult situations In area of OFR product: - Create and/or confirm transport orders, perform and optimize bookings
- Prepare, control, and distribute all required Import/Export documents
- Identify performance issues of suppliers, and propose solutions to improve performance
- Update Customs shipment information and physical status, resolve customer issues and incidennts **Stakeholders**
- May influence others within the job area through explanation of facts, policies and practices
- Support and interact with senior colleagues of own and other teams
- Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge
- Address task-related issues appropriately to maintain work relationships **Management Responsibility**
- Provide assistance and training to lower-level employees
- Delegating and reviewing the work of lower-level employees **Skills** Routing, Shipping, Carrier Management, Third Party Logistics, Ports, Ground Transportation, FCL, LCL, Cold Chain, Bill Of Lading, English, Tracking, Regulations, Import Export, Customs Brokerage, Customs Regulations, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, DHL Business Knowledge, Business Processes, Stakeholder Management, Feedback **Qualifications & Key Requirements** **Education Level** Vocational/Specialized/Technical/Certification **Experience Level** More than 2 years