Night Auditor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jc1rt

San Clemente Palace Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat. With the San Clemente Church, top-notch event spaces, award-winning dining, spa, pool, sports facilities and a Kid’s Club, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year.True to the values of the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily. Night Auditor

Front Office

Night Manager / Front Office Manager

Eligible for a working permit in Italy

Education

Hospitality Management Degree or equivalent in any related field such as Administration or Tourism Management

Experience

~2 years experience in a Front Office reception level position

~ Previous experience with cashiering preferably in a five star international hotel

Language

Italian – excellent oral and written skills





English – excellent oral and written skills

Additional language – beneficial

Computer literacy adapted to the field of training

Comprehensive Opera PMS knowledge

Microsoft Excel and Statistical knowledge

SCOPEResponsible for conducting all nightly audit-related duties while operating the hotel front desk systems for PBX, reservations, and check-in/check-out in accordance with Kempinski standards for quality, cleanliness, guest satisfaction, and safety and security.They are responsible for the smooth running of the front desk related departments during the night.

LQA (Leading Quality Assurance) audit results are 85% and above.
CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.

Process guest registrations, including the computation and collection of payment.
Perform nightly balancing of all services to ensure proper posting to property management syste

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jc1rt