Customer Success Manager
Pubblicato il 26-08-2026 - AI Kosmo in Italia
Full-time, flexible hours
Fully remote + quarterly team meetups
AI Kosmo is the guest agent who sells. An AI agent built for hospitality that answers guest inquiries on web chat, WhatsApp, phone, email and in-room. Kosmo checks live availability and turns conversations into direct bookings - 24/7, in any language, without OTA commissions. We're growing fast and looking for an Italian- and German-speaking Customer Success Manager. Keep reading!
Responsibilities
- Manage onboarding calls with new customers
- Build and maintain strong customer relationships
- Perform quality checks on our products
- Handle first-level support requests
- Manage demo calls with potential customers
- Identify and reach out to potential customers
- Carry out cold outreach and prospecting activities
- Take on additional responsibilities based on your skills and interests
Key Requirements
- Professional proficiency in German
- Professional proficiency in Italian
- Professional proficiency in English
- Experience in customer success, sales experience is a plus
- Knowledge of and experience in the hospitality industry
- Interest in artificial intelligence and experience using it
- Excellent organizational and time management skills
- Strong attention to detail and ability to meet deadlines
- Outstanding written and verbal communication skills
- Ability to work independently as well as part of a team
- Experience using CRM or customer management tools
Soft Skills
- Proactive approach to solving problems and suggesting improvements
- Adaptability and flexibility to work in a fast-changing environment
- Ability to quickly learn new tools and technologies
- Strong customer focus and ability to build solid relationships
- Self-discipline for remote work and openness to regular in-person meetups
What We Offer
- Plenty of room for professional growth
- Flexible environment that supports remote work
- Opportunity to learn and work with modern technologies
- Real responsibility: your work truly matters here!
- Young, friendly, and motivated team
If you've worked in hospitality and are looking for a change, this is the role for you!
Ready to transform the hospitality industry with us? Send us your CV!
Job Type: Full-time
Pay: €25,000.00 - €35,000.00 per year
Experience:
- hospitality: 2 years (Preferred)
- customer success: 2 years (Preferred)
- cross selling: 1 year (Preferred)
Language:
- German (Required)
- Italian (Required)
- English (Required)
Work Location: Remote