Customer operation supervisor.
Pubblicato il 26-08-2026 - Lexroom.ai in Milano
At Lexroom, we set the bar for legal AI - clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose.
Why Lexroom.ai ?
Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
Your work will directly influence how legal professionals operate - faster, clearer, and more efficiently.
At Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.
Own Customer Care in Italy: lead the existing Customer Care team, overseeing day-to-day operations, team management, hiring, and initiatives to drive customer satisfaction and retention.
Lead Lexroom’s Customer Success expansion into new geographies:
set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets - working in close coordination with the teams already leading international expansion.
Act as a key point of reference for Customer Care both locally and internationally, ensuring consistency of standards, processes, and customer experience across markets.
7-8+ years of experience within Customer Success, Customer Care, or Support functions.
~2-3+ years of experience as a people manager, ideally within Customer Success, Customer Care, or Support functions.
~ Proven experience managing teams both locally and internationally - you know how to lead in-country operations while coordinating across geographies.
~ Must have: experience working in international (EU) contexts.
~ Experience operating in a scale-up / hyper-growth environment.
~ Fluent in Italian and English.
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