Technical Documentation Contractor
Pubblicato il 26-08-2026 - Ctc in Roma
Position Summary:
The Global Payroll Program is seeking a temporary contractor to support technical documentation efforts across the program's payroll deployments, which run on CloudPay as the payroll platform integrated with Workday HCM. This role has two primary areas of focus: documenting upcoming requirements for Italy payroll, and documenting the support model and operational processes for all countries that have already gone live.
Key Responsibilities
*Italy Requirements Documentation*
- The contractor will work with regional payroll stakeholders, HR, and CloudPay implementation teams to support efforts to gather and document detailed functional and technical requirements for the Italy payroll build, covering statutory reporting, tax and social contribution rules, works council/union requirements, and benefits integration. This includes mapping Workday-to-CloudPay data flows and integration points (employee master data, pay elements, retro pay, garnishments, etc.) specific to Italy, and documenting CloudPay configuration requirements, gross-to-net rules,
and any custom logic needed to meet Italian statutory requirements. The contractor will translate business and legal requirements into structured documentation usable by the implementation and QA teams, and will flag gaps, dependencies, or open questions that need resolution before go-live.
- *Support Model & Process Documentation (All Deployed Countries)*
The contractor will document the current support model, escalation paths, and operational processes for every country already live on CloudPay, including tier 1/tier 2/tier 3 support structures and ownership across internal teams and the CloudPay vendor relationship. This covers standard operating procedures for recurring payroll activities (cycle processing, off-cycle runs, year-end, statutory filings) as they run through the Workday-to-CloudPay integration, the Workday-CloudPay interface process itself (file transmission schedule, error handling, reconc