DMA Coordinator Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jebag

hlpy, born in 2020, is a roadside assistance company founded by visionaries who saw a gap in the

market and redefined the industry with a cutting-edge digital solution.

What started as a bold idea in Italy quickly expanded to France and Spain, and as of September

2024, we are proud to announce our entry into Germany This marks another milestone in our

journey to becoming the go-to solution for modern roadside assistance across Europe—and

beyond.

We operate on a B2B2C model, partnering with key players in the automotive world—insurance

companies, car manufacturers, rental agencies, and mobility providers. Through our advanced

digital platform, their customers can instantly request roadside assistance and replacement

solutions in real-time, transforming the way help is delivered on the road.

As we continue to scale globally, our ambition and market demand propel us toward becoming a

major force in the sector. That’s why we’re on the lookout for a highly motivated customer service

professional to join our dynamic team, optimize our processes,



and help us set new industry

standards for excellence.

Are you ready to be part of this journey?
?

The DMA Coordinator will be part of the Italian Operations team and will play a key role in

managing client support in the event of service disruptions, such as vehicle breakdowns. He/she

will oversee the digital support process, ensuring the successful resolution of assistance cases

via chat and voice channels, and/or by liaising directly with our network of suppliers,

intervening directly when necessary.

The ideal candidate must be structured, proactive, target oriented, and strong in

communication, with the flexibility to manage shift scheduling and on-call coverage, and to

support the manager in handling critical situations as they arise

Key Responsibilities

• Serve as part of the operational contact structure for managing clients in the event

of service disruptions, such as vehicle breakdowns.

• Oversee

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jebag