About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in placing professionals in high-impact roles, ensuring that both our partners and our candidates thrive in today's dynamic global economy.

Job Overview
Are you a fan of digital entertainment? We are seeking enthusiastic professionals for the Spanish Speaking Video Streaming Customer Experts position in Greece. Join a world-class streaming platform and deliver exceptional support to subscribers, helping them navigate their favorite content seamlessly while enjoying one of the most exciting jobs in Greece.

Key Responsibilities
- Provide high-quality technical support to subscribers of a premier global video streaming platform
- Resolve account management, billing, and subscription inquiries with a customer-centric approach
- Assist users with troubleshooting playback issues, device connectivity, and app navigation

- Maintain comprehensive knowledge of the latest content releases and platform features to better inform customers
- Ensure efficient resolution of tickets while maintaining high levels of customer satisfaction and engagement
- Collaborate with international teams to provide consistent, high-standard service across all platforms
- Document feedback and technical trends to improve the overall streaming user experience

Requirements
- Native or fluent Spanish (spoken and written)
- Professional proficiency in English
- Valid EU passport (mandatory)
- A passion for technology, streaming services, and delivering premium customer support
- Strong problem-solving skills and the ability to work in a fast-paced environment
- Ability to relocate to Greece for this Spanish-speaking jobs opportunity

Benefits
What We Offer
- Competitive Monthly Salary with 13th and 14th salary bonuses per year
- Fully Paid Relocation Package (flight, transfer, and hotel

Spanish Speaking Video Streaming Customer Experts

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