It Support Specialist
Pubblicato il 25-08-2026 - OMODA JAECOO ITALY in Milano
As an IT Support in the automotive industry, you'll bring curiosity, problem-solving, and technical expertise to a fast-paced environment where innovation and collaboration drive success.
Working closely with a global and diverse team, you'll play a key role in supporting and enhancing IT systems that directly impact dealer performance and customer satisfaction.
Act as the first point of contact for end-user IT inquiries, providing desktop support and troubleshooting across Windows/macOS environments, Office 365, and line-of-business applications
Manage office IT infrastructure, including network, printers, VPN, and meeting room AV systems, ensuring high availability and performance
Oversee the full IT asset lifecycle — procurement, deployment, inventory tracking, maintenance, and decommissioning — via asset management systems
Administer Microsoft Intune / Entra ID for device enrollment, compliance policies, application deployment, and conditional access
Assist the IT Manager in the implementation, configuration, and ongoing support of operational systems (CRM, DMS), including user requirement gathering, UAT coordination, and vendor communication
Support dealer-facing IT operations: troubleshoot integration issues between dealership DMS platforms and OEM systems (CRM, SAP), and serve as an escalation point for dealer IT inquiries
Maintain IT documentation, knowledge base articles, and standard operating procedures
Participate in IT project delivery — define scope, track milestones, manage resources, and ensure alignment with business objectives
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field
5+ years of IT experience
, with a strong preference for experience in the
automotive industry
Solid understanding of automotive IT systems and workflows — CRM, DMS, dealer management, parts inventory, warranty processing
Hands-on experience with Microsoft 365 administration, Intune / Entra ID, and IT infrastructure management
Familiarity with project management methodologies (Agile, Waterfall) and ITIL best practices
Strong problem-solving skills with the ability to diagnose and resolve technical issues independently
Professional fluency in
English and Italian
(written and spoken)
Skills:
Proactive and self-motivated with a hands-on approach.
Strong attention to detail and analytical thinking.
Patience and persistence in troubleshooting and support roles.
Eagerness to learn and adapt to new technological activities.
Strong customer-service orientation.
Excellent communication and interpersonal skill
Proven problem-solving ability in complex, multi-stakeholder environments.
What We Offer:
Gross Salary from 40k EUR to 46k EUR based on experience and competence.
A dynamic environment within a growing automotive brand.
A high-impact, strategic role with significant autonomy.
About the Company
OMODA Motors
OMODA Motors is a new brand built by Chery Group, which is a leading Chinese automobile company.
OMODA operates individually from other brands of Chery Group.
Its business scope covers the R&D;, production and sales of passenger cars.
Chery Motors
Since founded, Chery has always taken adhering to technology-driven strategy, creating a vehicle brand with international competitiveness and influence as its corporate vision.
Relying on the constant pursuit of technological innovation, Chery has become the first passenger vehicle enterprise in China to master the core technology of engine, gearbox, chassis, platform and new energy, and the first one in China to export vehicle, CKD parts, engine and vehicle manufacturing technology and equipment to overseas market.
Chery has always focused on developing domestic and international markets.
Chery has continuously deepened its globalization through the implementation of product strategy, localization strategy and talent strategy.
After more than 20 years of development, Chery's sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide.
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