Ba It - (Customer Relationship Center)
Pubblicato il 25-08-2026 - Mantu Group in Milano
You will join our team dedicated to the Customer Relationship Center, supporting business transformation and digitalization projects in an international context.Your Missions:Deliver requirements documentation for CRC-related projectsWrite and refine user stories and epics for development teamsPrepare configuration guidelines for system implementationSupport development and testing phases, ensuring requirements are metCollaborate with business partners and IT teams to translate business needs into application requirementsIdentify gaps in existing functionalities and propose improvementsEnsure security and compliance requirements are considered in solution designProvide training and documentation to end users and support teamsYour Profile:5 -7 years of relevant experience as a Business Analyst, preferably in international projectsExperience in requirements gathering, documentation, and process improvementExperience inCustomer Relationship CenterExperience with configuration guidelines and supporting development/testing phasesExperience in business transformation or digitalization projectsExperience with technical teams and understanding of IT landscapeBachelor's degree in Business, Information Systems, or equivalentEnglish and Italian fluentYou demonstrate strong analytical and problem-solving skillsYou demonstrate adaptability in multicultural environmentsExperience with generative AI tools is a plusWhat We Offer:An international community bringing together 110+ different nationalitiesAn environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilitiesA robust training system with our internal Academy and 250+ available modulesA vibrant workplace that frequently gathers for internal events (afterworks,
team buildings, etc.)At Mantu, sustainability is part of everything we do.
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You'll have the opportunity to turn your ideas into action and make a tangible impact.
Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities.
Through our WeCare Together program, you'll be empowered to design and lead projects that create real social or environmental impact, with the company's full support.Amaris is proud to be an equal-opportunity workplace.
We are committed to promoting diversity within the workforce and creating an inclusive working environment.
For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses.
With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries.
Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering.
We're focused on building and nurturing a top talent community where all our team members can achieve their full potential.
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Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
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