Engineer Ii, Global Product Support
Pubblicato il 25-08-2026 - Asm in Bardi
Step into a career with ASM, where cutting edge technology meets collaborative culture.
Scopra di più sui compiti quotidiani, le responsabilità generali e l'esperienza richiesta per questa occasione scorrendo subito verso il basso.
For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible.
With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.Butwe're more than just a tech company.
We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.
Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Key Responsibilities
Responsible for overall system performance of SiC CVD products at our customers to achieve high customer satisfaction.
Resolve customer issues.
Find containments fast, then drive structural solution and implementation.
Responsible for IQ performance and improvement of released products.
Collect and analyze and report system performance data and define improvement plants.
Support customer SiC CVD hardware development (both new development and CIP - continuous improvement projects)
Drive ASM SOP's and protocol, able to guide co-workers
Maintain and enhance procedures and documents checklists and best-known methods for service, preventive and corrective maintenance tasks.
Work responsibly with all ASM resources and departments in a multifunctional and high-paced atmosphere independent of supervision on highly complex problems
Consistently provide fast, quality solutions to field and customer personnel and create new BKM's through a documented procedure.
Explain highly technical and complex information to peers, management,
and customers both in verbal or written mediums.
l Have a safety-first mentality
Travel
Be willing to travel domestically and internationally as required, typically *****%Travel
Education
Master's or bachelor's Degree in engineering discipline
5-10 years of related experience
Native Italian and fluent English in speaking and writing
Requirements Knowledge
5 years of experience in the semiconductor industry including deposition experience in EPI, ALD, PEALD, and/or SiC/Si CVD.
5 years' experience with ASM specific tool sets is preferred.
Bachelor's degree in technical field (I.e. Mechanical, Electrical, or Chemical Engineering)
Very highly skilled in electrical and mechanical techniques and overall equipment system knowledge (HW / SW, Process)
Utilize logical troubleshooting methodologies to diagnose problems
Strong knowledge of Semiconductor disciplines, such as vacuum techniques, robot controllers, PLCs, mechanical and pneumatic valves, and statistical process control.
Strong computer skills, working knowledge of MS Office, OneComm, SharePoint, Sap Competency
Customer Focused
Build customer confidence in ASM products and services through direct contact and professional mannerisms in all situations
Strong positive attitude even in a challenging environment
Be a system expert for support of field problems, travel to customer site domestically and internationally
Results Drive
Ability to handle multiple tasks simultaneously
Ability to work both as an independent contributor and in various team environments
Accurate, timely reporting
Own and drive escalated equipment events to resolution following ASMs escalation protocols
Driven personality with discipline of ownership of responsibilities and independence
Communications
Excellent communication and interpersonal skills; speak and write in a clear, concise manner
Organize and drive meetings through strong organizational skills and leadership qualities
Ability to establish relationships in a matrix organization, across regions and time zones, and engage the right people for support as needed
Strong presentation skills
Accurately convey issues to peers, management, or customers and able to influence others to achieve results
Strong ability to develop action plans for technical issues with customers and field personnel and present to the customer
Evaluates and provides constructive feedback to co-workers about their results, responsibilities and performance
We make the tech that enables the chips in devices which improve lives around the world.
We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
xysqume
To learn more about ASM, find us andon LinkedIn,Facebook,Instagram,XandYouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
#J-*****-Ljbffr