Key account manager
Pubblicato il 27-08-2026 - Factorial in Italia
We’re looking for a Key Account Manager focused on expanding existing enterprise accounts. This is not a desk job. It’s a field role: meeting customers, building relationships, identifying growth opportunities, and helping them scale.
ShippyPro is the shipping technology platform transforming the way companies manage their shipments. Our mission is to help businesses digitize, optimize, and control their logistics operations.
We already work with hundreds of enterprise customers across Italy and Europe. Now we want to grow those customers, and we’re looking for the right person to lead that effort.
About us
Our journey began with a vision to Make people work better and today, following our recent Series B funding round of $15M, we're leading a rapid growth trajectory that's transforming how companies worldwide deliver their products.
This is not just a job; it's an opportunity to be part of something extraordinary. As we surge ahead, you'll be at the heart of a movement that's setting new standards and leaving an indelible mark. You won't be a cog in the wheel – you'll be the engine driving our success.
Our fast-paced, collaborative environment is a breeding ground for creativity and innovation, built through execution. You'll be surrounded by a diverse & international team of experts, all driven by a shared purpose. Together, we'll navigate challenges, celebrate victories, and constantly push each other to reach new heights.
Join us in shaping the future
If you're passionate, driven, and eager to make a real impact, we want you on our team. Together, let's rewrite the playbook and set new standards for excellence.
The product
ShippyPro is a shipping and fulfillment platform that helps merchants automate the entire shipping workflow, from choosing the best carrier service to generating labels and tracking deliveries.
It connects with e-commerce platforms and multiple couriers, giving teams one place to ship faster, reduce manual work, and keep full control over costs and delivery performance.
The challenge
You will focus on expanding existing enterprise accounts,
building strong relationships, and identifying new growth opportunities across markets and channels. Your role drives measurable outcomes for your accounts while supporting ShippyPro’s growth and presence in Italy and Europe, ensuring customers maximize value from our platform.
Why ShippyPro?
Customers ready to grow. You won’t start from scratch. You’ll inherit an existing portfolio of satisfied clients with strong expansion potential.
Long-term partnerships. Customers build their shipping infrastructure on top of our platform. We’re not a vendor — we’re a strategic partner.
Direct business impact. Your work is measurable: upsell, cross-sell, geographic expansion, new channels.
What you’ll do:
- Manage and develop a portfolio of strategic accounts
- Identify opportunities for upsell, cross-sell, and expansion into new markets and channels (B2B, B2C)
- Build strong relationships across the organization: operations, logistics, finance, C-level
- Work closely with Customer Success to identify growth opportunities
- Negotiate contract renewals and expansions
- Act as the main point of contact for partnership growth
- Represent ShippyPro in the field: customer visits, industry events, trade shows
- Bring strategic insights from the market to the internal team
What you’ll bring:
- 5+ years of experience in account management, key account, or B2B field sales roles
- Proven track record in customer expansion and upselling
- Ability to build long-term relationships with senior stakeholders and C-level
- Strategic mindset
- Strong negotiation and commercial skills
- Willingness to travel and spend time in the field
What makes you a ShippyProer
You build real relationships,
not transactions
You take end-to-end ownership of your accounts
You know when to push and when to listen
Our mission
we make a real-world impact by simplifying shipping for e-commerce businesses worldwide – automation, tracking, returns and much more, all in one platform
Our values
wow moments, fall forward, transparency, ambition, innovation and a healthy dose of “question everything”
Continuous learning
yearly learning budget and AI tools
Career Growth Programs
clear growth paths and structured goals for every role, supported by a continuous feedback system that values honesty and transparency, on both sides
Perks
meal vouchers (remote or onsite), no clock-in/out policy, one-time home office allowance, company welfare, mental healthcare and expenses-paid trips to HQ for our meetups
Compensation
fixed salary is within the €48k–€65k range + ≥40% premio.
We take the time to carefully evaluate each step of the process to ensure the best fit for our team. After the initial review of your application, here’s what you can expect:
Interview with the People & Culture team
This step is focused on getting to know you better and understanding whether there is a good cultural fit with our team.
Technical interview & assessment with the Sales Country Manager
A practical evaluation of your skills followed by a deep discussion of your experience and approach to problem-solving
Final skills assessment interview
An in-person interview to review your overall fit for the role, explore real-life scenarios you would encounter on the job, and align on expectations with the team and leadership
Disclaimer
If you want to move on with the application, you'll have to answer a few questions. Although we love AI (it’s part of almost everything we do!) we’d love to hear you. Be honest – no right or wrong answers here.
Feel free to use AI if you want, but make sure your answers sound like you, not just a completed task
Thanks for considering joining our team. We look forward to hearing from you!
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