Specialist Services Administrator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jk0w7

At ALS, we encourage you to dream big.When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.Role objectiveThe successful candidate will be responsible for managing customer relationships and coordinating requests relating to environmental testing services. The role will ensure effective interaction between customers, the laboratory, and the relevant internal departments, while guaranteeing service quality, compliance with agreed timelines, and an effective flow of information.Main responsibilities- Manage customer requests and provide information about environmental testing services.

- Understand customer requirements and direct them to the appropriate internal departments.
- Coordinate activities related to customer requests and assignments.
- Coordinate communication between customers, the laboratory, and the other departments involved.
- Provide customers with timely updates on the status of activities.
- Identify potential delays and support the definition of appropriate solutions.
- Maintain ongoing and professional relationships with customers.
- Support the planning and organization of activities in line with agreed deadlines.Requirements- Experience in the environmental testing sector.
- Previous experience in Customer Service,



customer management, operational coordination, or project management; alternatively, experience gained within a laboratory environment.
- Knowledge of laboratory processes and environmental testing services.
- Good planning, coordination, and activity-monitoring skills.
- Ability to manage priorities, deadlines, and different stakeholders.
- Strong customer focus.
- Good listening, organizational, and issue-management skills.
- A problem-solving mindset and the ability to balance customer needs with the laboratory's operational requirements.Personal skills- Project management and operational coordination.
- Monitoring of activities, deadlines, and progress.
- Customer orientation and empathy.
- Flexibility.
- At ALS, you'll be supported to develop new skills and reach your full potential. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.Reasonable adjustments to support candidates throughout the recruitment process are available upon request.EligibilityTo be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jk0w7