Sales Director, Retail Planning
Pubblicato il 27-08-2026 - Internet / Comunicazione online / E-commerce in Firenze
Companyteam.blue is an ecosystem of more than sixty successful brands across 22 European countries, delivering hosting, SaaS, marketing, and collaboration solutions to over 3.5 million SMB customers online.Role Overviewteam.blue Italy is seeking a Sales Manager with strong analytical, strategic planning, and people leadership capabilities to lead the SMB and Partners business unit. The role will drive commercial growth, sales execution, and team performance, while developing a customer‐centric operating model that delivers predictable and sustainable results.Strategy &
• PerformanceDefine and execute a sales strategy aligned with business priorities and market trendsMonitor sales results and funnels to identify growth levers and improvement areasReport KPIs across sales and customer success to enable data‐driven decisionsEnsure alignment between sales teams and product launches, fostering cross‐sell and upsell opportunitiesOrganization &
• ProcessStructure the sales organization with clear roles (hunters, farmers, hybrids) and balanced account allocationEstablish an operational rhythm: pipeline reviews, deal inspections, and monthly business reviewsDrive disciplined pipeline management and accurate forecastingPeople LeadershipBuild and develop high‐performing teams through ongoing coaching and skill developmentDrive sales enablement initiatives by equipping teams with the right methodologiesDevelop playbooks, training programs, and tools to continuously improve commercial effectiveness and accelerate onboardingRecruit, onboard, and retain top sales and support talentPromote a culture of accountability and continuous learningCustomer Success &
• SupportEnsure collaboration between sales and support,
balancing service quality (CSAT Customer Satisfaction Score, FCR First Contact Resolution) with commercial goals (upsell, expansion)Monitor customer health metrics and act to prevent churnCross‐Functional CollaborationWork closely with Marketing to improve lead quality and conversion ratesPartner with Product to share customer insights and ensure successful launchesCoordinate with Operations to guarantee CRM hygiene and data accuracyInnovation &
• Continuous ImprovementChampion AI and sales technology tools to improve productivity and forecasting accuracySimplify incentive plans and align them with company goals and desired behaviorsDesign and continuously optimise HubSpot workflows to improve lead generation, qualification, routing, nurturing, and handover processes across Marketing and SalesRequirementsProven experience leading B2B SaaS and digital sales teamsProficiency with CRM systems and sales tools to manage funnels, monitor conversion rates and improve forecasting accuracyHands‐on experience integrating AI tools into daily workflows to enhance team productivity, execution quality, and commercial outcomesStrong analytical mindset and data‐driven approachExcellent leadership, communication, and coaching skillsReports to: Commercial DirectorDirect Reports: SMBs Team Leader &
• Partners Team LeaderSalary range: 60,000€ yearly grossRight to WorkAt any stage, please be prepared to provide proof of eligibility to work in the country you're applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.Diversity &
• InclusionEveryone is welcome here. Diversity &
• Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.