Sales Back Office & Customer Care - Milano, Lombardia, Italy
Pubblicato il 27-08-2026 - Tailoru0026Fox in Milano
Our client is a fast-growing Italian company, both in terms of revenue and headcount, also driven by ongoing acquisitions. It is a leader in formulating and manufacturing high-end chemical raw materials. Customers are major Italian and international industrial companies.
For the upgrading of the Sales Department, we are seeking:
SALES BACK OFFICE & CUSTOMER CARE
The ideal Resource has at least 2 / 5 years' experience in a similar role or as Inside Sales, in medium-sized and international companies.
Main activities and responsibilities
- Managing orders and customer data;
- Supporting after-sales activities and preparing offers for B2B customers;
- Handling customer requests on orders, deliveries and invoicing;
- Interacting with the Italian Sales Network to manage priorities and updates;
- Liaising with production and warehouse to check product availability;
- Monitoring deliveries and coordinating with logistics, supporting shipment organization (timing, transport, documents, customs);
- Solving issues related to supply and deliveries;
- Reporting activities when needed.
Requirements:
- Previous experience in the role, or similar one.
- Good knowledge of MS Office, ideally Dynamics 365.
- Advanced knowledge of the English language (B2 - C1);
- Experience in CRM / Sales Back Office systems is a plus.
Communication skills, customer focus, problem solving, and accuracy complete the profile.
Place of work: Milan centre - P.za Cinque Giornate area – MM Tricolore
1 day lavoro da remoto per week.