Order Handling and Customer Support Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jkn8l

Order Handling and Customer Support Manager Manager / Team Leader In this role you lead the Local Division Order Handling team to manage the end-to-end Order-to-Cash process, ensuring on-time delivery and high customer satisfaction. You will implement and refine customer service strategy, collaborate across functions, and drive continuous improvement including AI-based order-entry automation. Your work supports ABB's mission to run what runs the world by delivering reliable, customer-centric service and operational excellence. - Hybrid work options - Wellbeing support for employees and families - Welfare plan with personalized services - Canteen provided - Lead and develop the Order Handling team to sustain a high-performance,



customer-centric culture - Ensure end-to-end Order-to-Cash execution for domestic and export markets with compliance and policy adherence - Build and maintain proactive customer relationships and drive rapid issue resolution - Drive continuous improvement and digital transformation within Order Handling, including AI-based order entry automation - Collaborate with business counterparts to optimize processes and lead cross-functional initiatives - Solid experience in Order Handling, Customer Support, or related Order-to-Cash roles - Proven leadership experience with ability to develop people and foster accountability - Strong knowledge of SAP and end-to-end Order-to-Cash processes (order management, shipping docs, invoicing, transportation, trade, compliance) - Customer service excellence mindset and track record in dynamic environments - Effective communication in Italian and English (written and spoken)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jkn8l