SPA Therapist & Beautician - Season 2021
Pubblicato il 27-08-2026 - Mandarin Oriental The Hotel Group in Lago di Como
Duties and Supporting Responsibilities:
- Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and colleagues.
- Create special conversations with guests which identify personal preferences in order to record in each guest's profile history.
- Maintain a daily record of all guest requests, reservations and confirmations for guests.
- Communicate and describe in an articulate manner the spa offerings and their benefits.
- Provide consistent massage and body treatments as directed in training classes and accepted certification practices.
- Properly care for equipment and product used throughout the spa facility.
- Understands and adheres to punctuality for spa appointments.
- Ability to compare and contrast the different services on the menu.
- Recommend and up-sell services that fit the guests' needs.
- Recommend spa products that fit the guests' needs.
- Complete knowledge and understanding of all services and products offered.
- Handle guest questions and concerns with professionalism and courtesy
- Respond to guest requests immediately, accurately, and appropriately.
- Understand the importance of and committed to continuing education.
- Uphold the standards of sanitation, sterilization, restocking rooms, and the pantry area.
- Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)
- Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.
- Maintain a clean, safe, stocked and well organized work area
- Maintain spa appearance and cleanliness.
- Ability to work without direct supervision.
- Assist in all areas of the spa operation as directed by management
- Comfortable around guests in a state of undress.
- Maintain current professional licenses.
- Applying makeup, performing facials, and recommending skin care therapies.
- Performing manicures and pedicures, nail art, and color recommendations.
- Performing hair removal treatments.
- Suggesting guidelines on personal skin care regimes.
Required Skills & Experience:
- Minimum of 2-3 years experience as a licensed therapist in a luxury hotel setting
- Must possess a license in massage therapy
- Self-motivated a must
- Must work in a safe, prudent and organized manner
- A certification in a cosmetology, aesthetic, or related field.
- A working knowledge of skin care therapies, hair removal techniques, and beauty products and trends.
- Knowledge of current spa trends
- Must have excellent interpersonal skills
- Knowledge of holistic concepts and treatments
- Comfortable performing treatments for at least 8 hours
- Must understand current state and local laws for treatments.
- Professional appearance and demeanor
- Strong verbal and written communication skills in the Italian and English Language