Night Auditor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7joztk

ppSan Clemente Palace Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat.
With the San Clemente Church, top-notch event spaces, award-winning dining, spa, pool, sports facilities and a Kid's Club, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year.True to the values of the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily.
Join our Team in ****!
/p h3JOB TITLE /h3 pNight Auditor /p h3DEPARTMENT /h3 pFront Office /p h3REPORTS TO /h3 pNight Manager / Front Office Manager /p h3Nationality /h3 pEligible for a working permit in Italy /p h3Education /h3 pHospitality Management Degree or equivalent in any related field such as Administration or Tourism Management /p h3Experience /h3 ul li2 years experience in a Front Office reception level position /li liPrevious experience with cashiering preferably in a five star international hotel /li /ul h3Language /h3 ul liItalian – excellent oral and written skills /li liEnglish – excellent oral and written skills /li liAdditional language – beneficial /li /ul h3Competencies /h3 ul liCommunication skills /li liComplaint handling skills /li /ul h3Technical Competencies /h3 ul liComputer literacy adapted to the field of training /li liComprehensive Opera PMS knowledge /li liMicrosoft Excel and Statistical knowledge /li /ul pSCOPEResponsible for conducting all nightly audit-related duties while operating the hotel front desk systems for PBX, reservations, and check-in/check-out in accordance with Kempinski standards for quality, cleanliness, guest satisfaction, and safety and security.They are responsible for the smooth running of the front desk related departments during the night.
/p h3Overall Objectives /h3 ol liSecurity and comfort of guests is ensured at all times.
/li liRevenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.
/li liDay end closing is done properly.
/li liFinancial Policies and Procedures are supported and followed.
/li liLQA (Leading Quality Assurance) audit results are 85% and above.
/li liCSS (Customer Satisfaction Survey) results are rated on an average with "5" and above.
/li /ol h3Main Responsibilities /h3 ol liProcess guest registrations, including the computation and collection of payment.
/li liPerform nightly balancing of all services to ensure proper posting to property management system.
Perform nightly backup of server.
/li liPrepare express checkout folios.
/li liMaintain room status inventory.
/li liCommunicate all pertinent shift information to (Night Manager) Front Office Manager and other desk staff.
/li liSend and receive telephone calls and facsimiles; sort incoming mail and messages.
/li liMaintain knowledge of key competitors' products.




/li liEnsure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction.
/li liEnsure paperwork to guests and other divisions is processed in a timely manner.
/li liProcess all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
/li liDeliver any financial reports as required.
/li liEnsure timely compilation Front Office reports.
/li liGenerate, print and distribute daily and weekly reports.
/li liComplete and verify all audit paperwork and shift reports.
/li liProvide guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests' needs.
/li liParticipate in training programs as required.
/li liSupport the training and development initiatives of HR or other departments.
/li liKeep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and briefs direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.
/li /ol pAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7joztk