Customer Value Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jpn4y

ppAs we continue to evolve our client portfolio and expand, MET Energia Italia is now looking for a talented Customer Value Manager, who will be contributing to the growth of the company in the Italian market.
/ppYou will play a key role in developing and managing initiatives aimed at maximizing the value of customers acquired by MET Energia Italia within the Household segment, across both digital and agent-based sales channels.
In this role, you will contribute to our daily operations through: /pulliDefine the key requirements and overall strategy to establish a strong and valuable relationship with customers following the successful completion of the sales process (from welcome communications to cross-selling and broader customer monetization initiatives) and manage related development projects to ensure effective and timely execution /liliOversee daily operations aimed at enhancing customer value, reducing churn, and increasing long-term revenues, ensuring full alignment with SME and Household Sales, Operations, and Back-Office teams /liliDevelop and implement an analytical framework to support data-driven decision-making and identify the most effective strategies to maximize customer value /liliSupport the CEO, CFO, Head of SME Sales, and Digital Sales Manager of MET Energia Italia in shaping the Digital Sales strategy within the broader company strategy,



contributing to the definition of short- and long-term targets and ensuring the availability of necessary resources /liliBe active and ready to take on new challenges in other areas of MET should this become your desire /li /ulh3Qualifications /h3ulliMinimum 3 years in similar roles in other Energy (power and/or gas) companies /liliEntrepreneurial, dynamic, and results-oriented mindset, with a strong drive to go the extra mile and a continuous improvement approach /liliAbility to thrive in a high-profile, fast-paced, and demanding environment focused on continuous value creation /liliStrong analytical and problem-solving skills, with a proven data-driven approach to decision-making /liliExperience working with CRM systems and analytics tools, with the ability to interpret customer data and performance metrics to guide decisions and maximize customer value /liliStrong business acumen and strategic thinking capabilities /liliFluent in Italian and English /liliProficiency in MS Office, with advanced Excel skills /li /ulpPermanent employment contract /ppThe position is aligned with Level 2 of the CCNL Commercio.
Final remuneration will be determined based on objective and gender-neutral criteria, including experience, skills, and qualifications.
/ph3Benefits and Perks /h3ulliThe opportunity to make a tangible impact on company performance and growth /liliA dynamic, innovative, and fast-growing environment that values new ideas and encourages individual contribution /liliAn open and informal culture, with a high level of trust and autonomy /liliExposure to an international environment, with opportunities to collaborate and share knowledge with colleagues across MET Group, particularly the Swiss headquarters /li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jpn4y