Customer Care Coordinator
Pubblicato il 28-08-2026 - Ocean Network Express in Genova
**JOB PURPOSE** Are you passionate about exceeding customer expectations and driving operational excellence? Do you thrive in a fast-paced environment fuelled by digital transformation? If so, this Customer Care Export Coordinator role at ONE Italy is for you! In this vital role, you'll play a key part in ensuring seamless export experiences for our valued customers. You'll leverage on your strong communication and problem-solving skills to: - **Champion Customer Success**: Build strong relationships with export customers, proactively address inquiries, and consistently deliver high-quality service to meet or exceed satisfaction goals.
- **Navigate the Booking & Bill of Lading Process**: Expertly manage the booking and bill of lading acceptance process, ensuring accuracy and efficiency.
- **Embrace Continuous Improvement**: Be an active contributor to department improvement initiatives, helping us streamline processes and optimize performance.
- **Thrive in Transformation**:
As ONE Italy undergoes digital transformation, you'll have the opportunity to learn, adapt, and contribute to shaping the future of our customer service function. **REQUIRED SKILLS & COMPETENCES**
- You have preferably 2 years of experience in shipping or a related field.
- You possess a strong customer focus and a genuine desire to exceed expectations.
- Excellent written and spoken communication skills in English are important.
- Problem-solving with a proactive, enthusiastic, and flexible approach.
- Teamwork is key, so you collaborate effectively with colleagues and internal teams. **WHY US?** ONE Italy offers a market based salary, lunch vouchers and a pension fund. You'll also have the opportunity to work in a dynamic environment fuelled by innovation and continuous improvement.