European Customer Support Manager (M/F)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jqurl

**Key Responsibilities** **1. Leadership and Team Management**
- Lead, mentor, and manage remote customer support teams operating across various European countries.
- Develop and enforce Standard Operating Procedures (SOPs) to ensure consistent, high-quality customer support.
- Foster a collaborative team culture that encourages knowledge sharing, diversity, and continuous improvement. **2. Centralized Service Implementation**
- Ensure multilingual support that addresses the diverse needs of European customers. **3. Standardized Systems and Processes**
- Define and implement unified systems and workflows for handling customer queries efficiently.
- Deploy a robust ticketing system to monitor and manage customer interactions seamlessly. **4. Knowledge Management**
- Promote an integrated knowledge-sharing platform to enhance team technical competencies.
- Maintain a centralized knowledge base containing troubleshooting guides, FAQs, and best practices. **5. Training and Development**
- Deliver comprehensive training programs on technical skills, customer service excellence, and cultural sensitivity.
- Conduct regular evaluations and feedback sessions to drive continuous improvement in team performance. **6. Performance Analysis and Customer Feedback**




- Monitor team performance metrics and identify opportunities for improvement.
- Gather and act on customer feedback to refine the overall support experience. **7. Compliance and Security**
- Ensure adherence to European data protection regulations (e.g., GDPR).
- Implement robust security protocols to safeguard customer data. **Qualifications**
- Bachelor’s degree in Business, Management, or a related field.
- Extensive experience in customer support management, with a preference for overseeing remote teams.
- Proficiency in French and English mandatory
- Professional proficiency in Italian would be an advantage for this role.
- Strong leadership, communication, and interpersonal skills.
- Expertise in customer support tools and platforms.
- Proven ability to work independently and manage multiple priorities effectively. **Work Environment**
- Remote position with flexible hours to accommodate various time zones.
- 50% time travel to France and Germany for team meetings and training sessions. Qui sommes nous ? Audaxio (audaxio.fr) is a recruitment firm specializing in the industrial sector. We operate throughout France, working with both SMEs and large corporations.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jqurl