Protocol Assistant

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Job Posting: 14/Jan/2025 Closure Date: 04/Feb/2025, 4:59:00 PM Organizational Unit: CSG Job Type: Staff position Type of Requisition: General Service Grade Level: G-4 Primary Location: Italy-Rome Duration: Fixed-term: two years with possibility of extension Post Number: 0727342 CCOG Code: 2203d **IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device**
- Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located._
- **FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture**: - **Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply**: - **Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values**: - **FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination**: - FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations._ The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for _better production_, _better nutrition_, _a _better environment,_ and _a better life_, leaving no one behind. **Organizational Setting** The Food and Agriculture Organization of the United Nations (FAO)



contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.
FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations. The Governing Bodies Servicing Division (CSG) provides the Secretariat of the Conference and the Council and supports all Governing and Statutory Bodies of FAO. It houses the Multilingualism expertise of the Organization, delivering corporate language goods and services. CSG also provides Protocol and Meetings services to the Organization and sustains liaison and communication with Members. The Protocol Services Branch (CSGP 'acts as liaison between the Organization, the Permanent Representations and the Host Government and provides administrative services regarding visas, privileges and immunities for staff and accredited Member representations. It ensures that the applicable Protocol is observed in the relations with Members and the activities of the Organization. The position is located in the Protocol Services Branch (CSGP) in the Governing Bodies Servicing Division (CSG) at FAO headquarters in Rome, Italy.



**Main Purpose** The Protocol Assistant performs a large variety of routine administrative transactions and office support functions contributing to the smooth and efficient running of the work unit. **Supervision Received/Exercised** The Protocol Assistant reports to the Chief of Protocol and receives guidance from the higher-graded Protocol Assistant in the Branch. He/she acts independently in routine matters. Supervision received is focused on the quality of the work performed and provides for on-the-job learning. **Working Relationships** The Protocol Assistant usually interacts with a wide variety of colleagues within the work unit and with immediate clients within the Organization, providing routine administrative and office support services related to protocol activities. **Key Functions/Results**
- Receive visitors, place and screen telephone calls and respond/advise staff on routine requests for information.
- Screen and process administrative requests for staff members and Diplomatic Agents concerning privileges such as: tax exemptions, domicile certificates, driving licenses, identity cards, CD and national plates; service passports, ZTL permits, import/export of cars, household goods and other documents as required.
- Assist in drafting Note Verbales to the Permanent Representation of Italy in order to facilitate entry visas to Italy for staff and non-staff travelers and provide guidance on immigration rules and regulations.
- Liaise with HR services/SSC on staff member status in relation to entitlements.
- Draft routine correspondence in English, French and/or Spanish and Italian on ad-hoc matters related to privileges.
- Maintain office statistics, websites, files and records updated on a regular basis.
- Review, record, distribute and process incoming mail and correspondence; follow-up on pend

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