Consumer Vic Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jr1bu

At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a **Consumer VIC Specialist**in **Milan** to contribute to our proud legacy and help shape our vibrant future. **What makes you, makes Zegna**
The legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes. **BASIC PURPOSE OF THE JOB** You will play a crucial role in **enabling and supporting the execution of VIC experiences** across regions, ensuring that ZEGNA’s most important clients receive a seamless and exceptional journey.
You’ll help to structure, coordinate, and optimize client engagement initiatives—from invitation lists to personalized activations—by working closely with other internal functions within HQ, regional teams, and store staff. Your mission is to **translate personalization guidelines into tangible, high-quality experiences** that drive engagement and business growth.
This role requires **strong operational skills, attention to detail, and the ability to work across multiple stakeholders**to ensure flawless execution of VIC-related activities. **What makes up your day** Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realize your full potential. In this role, you will: - Support in the creation and segmentation of VIC invitation lists for exclusive experiences, product launches, and private events, ensuring the right clients are engaged at the right time.
- Act as a point of contact between HQ and regional teams, ensuring clarity in VIC & MTM activation processes.
- Assist in identifying high-potential ready to wear clients to introduce them to MTM services, tracking engagement and response rates.
- Coordinate the execution of personalized gifting strategies, ensuring seamless logistics and alignment with brand values.
- Ensure the flawless execution of bespoke in-store experiences (e.g., private shopping sessions,



one-on-one styling, MTM fittings), providing backend support to store teams.
- Collaborate with regional teams to streamline VIC event planning, providing operational support for venue selection, guest management, and post-event follow-ups.
- Ensure accurate tracking of event participation and client engagement metrics.
- Support in the creation of pre
- and post-event reports, gathering insights to refine future experiences.
- Monitor VIC engagement KPIs, including conversion rates from RTW to MTM, client retention, and impact of personalized initiatives.
- Collect and analyze feedback from regional teams and store staff to continuously refine the execution of VIC experiences. **What makes you, makes our team** When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone with: - At least 3 years in an operational role in luxury retail, client experience, or event coordination.
- Exceptional organizational and coordination skills, with strong attention to detail.
- Ability to execute multiple initiatives simultaneously, ensuring flawless execution.
- Strong data and analytical mindset, able to track performance and recommend improvements.
- Experience in client segmentation, CRM-based targeting, and high-end event planning is highly valued
- Fluent English, other language is a plus **What makes you, makes our legacy** Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest têxtiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand. Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7jr1bu