2902 Principal Technician (IT Change Management)

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IT Change Management
- IT Implementation Management
- ITIL v3/v4 **Duties and Role**:
IT Service Change Management
- Provides status reports for implemented IT service changes to senior management.
- Implements routine changes in a live IT service environment.
- Generates schedule and time estimates for IT service changes.
- Participates in analysing the risks, costs and benefits of proposed IT service changes.
- Documents the procedures and changes made in IT service. Change control
- Develops, documents and implements changes based on requests for change.
- Applies change control procedures.
- Applies tools, techniques and processes to manage and report on change requests. Requirements definition and management
- Assists in the definition and management of requirements.




- Assists in the creation of a requirements baseline. Risk management
- Undertakes basic risk management activities.
- Maintains documentation of risks, threats, vulnerabilities and mitigation actions. **Requirements**: - Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
- 3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders.
- ITIL v3/v4 Foundation Certification

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