Customer Engagement Supervisor
Pubblicato il 28-08-2026 - UPS in Passo Corese
Esplora la tua prossima possibilità in un'organizzazione Fortune Global 500. Immagina possibilità innovative, sperimenta la nostra gratificante cultura e lavora con team di talento che ti aiutano a migliorare ogni giorno. Sappiamo cosa serve per guidare UPS verso il futuro: persone con una combinazione unica di competenze + passione. Se hai le qualità e la motivazione per guidare te stesso o i team, abbiamo a disposizione ruoli per permetterti di coltivare le tue competenze e permetterti di progredire. **Descrizione impiego**:
**Key Responsibilities**
- Act as the central HLD representative for the account
- Understand the market and industry dynamics, actively searching for new business opportunities (n volumes, new services) as well as the customer organization, decision making process, needs
- Actively network within customer to improve and extend relationship, increasing seniority and functional mix
- Lead GRI and price increase initiatives, lead negotiations, ensure rate sheets and contracts documentation
- Co-Lead RFQ process with Sales for the business in its area of competence (renewals, up-selling etc.)
- Proactively connect with Operations and Customer Service to ensure excellent customer experience
- Align with P&L; owner on business goals
- Conduct regular and structured performance review sessions with assigned customers including; process for continuous improvement and innovation,
review of customer strategy and priorities, strategic alignment
- Monitors monthly performance (incl. revenue per transaction and DSO) against set targets, and ensures immediate actions taken in case of deviations (incl. revenue leakage)
- Effectively hands over new business into implementation, to ensure that customer requirements are met
- Proactively participate to the creation of account financial planning
- Contribute to HLD product innovation and market intelligence **Knowledge**
- Negotiation skills
- Basic financial knowledge: P&L; key lines, forecasting, budgeting
- Problem solving skills
- Value selling / ROI selling
- Communication and interpersonal skills
- Industry Vertical Knowledge (customers, competition, solutions, pricing, regulations, GDP, Quality)
- At least 5 years of working experience in Pharma Logistics / Transportation
- Site or platform P&L; ownership - preferred
- Degree preferably in Logistics / Transportation / Business Management **What we offer**
- Permanent Contract
- A dynamic and inclusive work environment that fosters innovation and collaboration
- To participate an important project that impact the UPS healthcare logistics landscape. **Tipo di dipendente**:
A tempo indeterminato UPS si impegna a fornire un luogo di lavoro privo di discriminazioni, molestie e ritorsioni.