Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a leading Logistics Company based in Greece. This position is perfect for individuals who have a passion for logistics, supply chain solutions, and delivering excellent customer service. As a customer service representative, you will assist clients in Italian, providing them with the necessary support and information regarding their logistics needs.

Key Responsibilities

- Handle customer inquiries related to logistics services, shipment tracking, and delivery schedules via phone, email, and chat in Italian.
- Assist customers with service requests, pricing inquiries, and contract management.
- Resolve customer complaints and issues efficiently, ensuring satisfaction and loyalty.
- Document all customer interactions and maintain accurate records in the CRM system.
- Collaborate with internal teams, including operations and dispatch, to provide timely support to customers.

- Stay informed about logistics trends and service offerings to enhance customer interactions.

- Fluency in Italian (both written and spoken) is essential; knowledge of Greek or English is advantageous.
- Previous experience in customer service, preferably within the logistics or transportation industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using customer service software and CRM applications.
- Willingness to work flexible hours, including evenings and weekends if required.

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...

Italian Speaking Customer Service for Logistics Company in Greece

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