Client Advisor - Milan La Rinascente (M/F/D)
Pubblicato il 28-08-2026 - Lvmh in Corsico
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.Position: Client Advisor - MontenapoleoneKey Responsibilities:Brand Experience:Master the Client Journey to create strong long term client relationships.Clientele and proactive engagement with existing and potentialDeliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).Aware of CRM targets and actively engages in all actions to reach themImplements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframeConsistently captures client data and takes notes of all qualitative informationKnows their portfolio of customers, and the VVICs and VICs they handleConsistently works to achieve given sales, KPIs and CRM targetsStyling:Strive to discover your clients and their every need, and to guide them across all categories of the brand. Familiar with current fashion and in season trends to curate looksDevelop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.Prepare for client appointments, including researching client preferences, organizing merchandise,
and creating a welcoming environment.Stay informed about new arrivals, seasonal trends, and special events within the store.Merchandise and Visuals:Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)Ensure product maintenance, replenishment on the floorKnow the warehouse stock of all categories to ensure re-stock shelves and maximize sales.Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.Requirements:Exceptional clientele, customer relationship building skillsAbility to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.Action oriented; drive for resultsProblem-solverMust be a team playerThe Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.By submitting an internal application, the employee confirms they have informed their direct supervisor and HR.By referring a candidate, the employee confirms they personally know the individual and also confirms that the referred candidate has been informed in advance about the referral and has given their consent to the sharing of their personal data (full name, email address).Before referring a candidate, please check the Referral Program General Guidelines and local Annex available on Valentino Place.