Guest Services Coordinator
Pubblicato il 28-08-2026 - Marriott International in Roma
**Additional Information**
**Job Number**25025422
**Job Category**Rooms & Guest Services Operations
**Location**Bulgari Hotel Roma, Piazza Augusto Imperatore 10, Rome, Rome, Italy, 186
**Schedule**Tempo pieno
**Located Remotely?**N
**Position Type** Non-Management *** Ensure seamless operations within all Guest Services teams by supporting day-to-day tasks and facilitating communication between departments. Assure smooth guest arrivals and departures by coordinating with relevant departments to meet guest needs and expectations. Anticipating, recording and managing guest requests, special occasions and preferences during all stages of the guest journey (pre-arrival, in-house and post-departure) to maintain high standards of service. Track and manage VIP arrivals and special events, ensuring that guests are recognized and receive tailored services to enhance their stay. Coordinate with Housekeeping and Private-Dining to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), and check reports for accuracy. Assist Front Desk when necessary: process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.