Hostess/f&b Receptionist
Pubblicato il 28-08-2026 - Mandarin Oriental Hotel Group in Milano
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms. **About the job** Based at the Mandarin Oriental, Milan within the F&B; Department in Milan, the Hostess/F&B; Receptionist is responsible for support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission statement. The Hostess/F&B; Receptionist reports to the Director of Fine Dining, IRD and Banqueting. **As**Hostess/F&B; Receptionist, you will responsible for the following duties**: - Welcoming and seating guests according to MO standards
- Presenting the menu correctly to each guest
- Ensuring that the guest is satisfied with their stay
- Handling guests' special requests, anticipating their needs
- Handle guest complaints
- Take reservations accurately, if necessary, keeping track of guest preferences
- Support in setting up the bar/restaurant service stations
- Handle all bar/restaurant guest reservations and requests in a timely manner.
- Liaise within the department and with other hotel departments.
- Participate in daily meetings
- Carry out all administrative tasks assigned by the managers
- Handle basic operations of the department, mainly reservations from multiple channels **As Hostess/F&B; Receptionist**, we expect from you**: - Excellent communication skills and fluent in both written and spoken Italian and English
- Excellent organizational and computer skills
- Another foreign language literacy is a plus **Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Competitive Salary, wages, and a comprehensive benefits package
- Meals available at our Employee Restaurant
- Complimentary Dry Cleaning for business clothes We’re Fans. Are you?