Planning, Scheduling & Intraday Manager
Pubblicato il 28-08-2026 - Ikea in Carugate
**Job ID**: 292920
- **Date posted**: 05/06/2025 **What you'll be doing day to day**- Accountable for executing and adapting the global staff cost strategy to optimise colleagues’ availability while balancing local business and people needs and maximise business goals
- Accountable for achieving country PS&I; goals, by adapting and executing global best practices and follow IKEA staff cost concept, to deliver always on support
- Ensure adherence to IKEA employment standards, local legislation, and union requirements working in close cooperation with country staff cost team
- Ensure a close collaboration with sales and resolutions teams to secure adequate scheduling and intraday initiatives that balances business and customer needs
- Define root causes for poor performance connected to staff planning and convert these into mitigating actions
- Participate and provide input to country RCMP management team, with a continuous focus on driving the staff planning agenda across all areas of the RCMP
- Contribute with input to the RCMP country goal-setting process, to secure staff planning perspectives are considered
- Lead, coach and develop your people, promoting individual growth and securing a high performing team of passionate experts
- Decide on priorities and resource allocation within the team to ensure sufficient resources and excellent competences are available
- Orchestrate and ensure the flexible workplace including working from home, working from site and working from store to enable adaptation to meet demand based on commercial events, seasonality, high peak management, and reactive crisis peaks in cooperation with sales and resolutions
- Secure active participation in relevant parts of the remote partner meeting cadence to enable close collaboration with remote partners **What you'll need to have**- Strong knowledge of workforce management, with focus on retail businesses, covering demand, capacity, scheduling, intraday and analysis
- Broad knowledge of the drivers of demand in connection to sales and aftersales
- Strong knowledge of the contact centre industry and the scheduling and intraday areas
- Strong understanding of the complexity of IKEA business and the role of RCMP, as an integrated part of the business
- High level of data/computer proficiency passionate about optimising people planning processes and staying at the frontier of modern tools and practices
- Passion for leading others and energised by developing and challenging people to reach set individual goals