Customer Order Management Representative
Pubblicato il 28-08-2026 - Cummins in Milano
**DESCRIPTION** We are looking for a talented **Customer Order Management Representative** to join our team specializing in **Supply Chain Planning** for **Cummins** in **Milano, Lombardia, Italy.** **In this role, you will make an impact in the following ways**: - Serve as the primary point of contact for the Italy-based PowerGen Projects team, managing purchase requests, purchase orders, customer orders, and coordinating transportation and logistics for gensets and parts.
- Plan and organize the full order-to-delivery process, ensuring correct export/customs documentation, compliance with regulations, and on-time delivery to customer sites.
- Manage all Customer Order Management (COM) tasks for assigned PowerGen project accounts across Europe, supporting customers throughout the entire order lifecycle.
- Act as a single point of contact to customers, distribution centers, manufacturing sites, and cross-functional teams, ensuring accurate documentation and continuous communication.
- Investigate and resolve complex customer inquiries and escalations by leveraging system knowledge, process understanding, and detailed research, while maintaining accurate records.
- Support the transition of work into the new COM structure and participate in transformation activities to improve service delivery to the PowerGen group.
- Liaise with customers and manufacturing locations on quality issues by submitting non-conformance claims and supporting customer visits, reporting,
and documentation requirements.
- Contribute to departmental improvement by understanding COM policies and metrics, preparing internal and external reports, and participating in or leading process improvement initiatives. **RESPONSIBILITIES** **To be successful in this role you will need the following**: - Experience in supply chain planning and customer-facing roles, with the ability to manage complex order processes and interact confidently with external stakeholders.
- Strong problem-solving and organizational skills, able to coordinate multiple tasks, resolve issues proactively, and maintain accuracy in a fast-paced environment.
- Excellent communication and collaboration abilities, skilled at building customer relationships, working across teams, and delivering clear, audience-focused communication.
- Proficient in English and MS Office tools (Excel, Word, etc.), with the technical capability to manage data, documentation, and system-based workflows effectively. **QUALIFICATIONS** **Education/ Experience**: - Experience in a supply chain planning position.
- Experience using ERP systems.
- Experience in a customer-facing role would be beneficial but is not mandatory. **Job** Supply Chain Planning **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Office **ReqID** 2422378 **Relocation Package** No **100% On-Site** No